Privacy Policy

  1. Introduction

DepotLabNL Concept Stores SL is the data controller of your information for the purposes of all applicable data protection laws, including the General Data Protection Regulation.

We respect your privacy and are committed to protecting your personal data as more specifically defined in the Regulation.

This Privacy Policy explains what data we collect, how we collect them, and why. This Policy is intended to assist you in making informed decisions about your information when using our website and our services. Please take a minute to read and understand the Policy.

The Online Services may contain hyperlinks to services owned and operated by third parties. These third-party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit, or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third-party services and your use of these is at your own risk.

If we change our Policy and/or procedures, we will post those changes on our website to keep you aware of what personal data we collect, how we use it and under what circumstances we may disclose it. We encourage you to review this Policy regularly.

  1. What information do we collect, and how?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

The collected information is used to provide an overview of how people are accessing and using the the DepotLab website. It is not used to for any additional purpose.

Additionally, when you want to use our services, we may collect some personal information, that we refer to “Activity Information”. As required, these are the information we may collect and use:

  • Basic information (email address, name, surname, phone, physical address)
  • Payment information (address and payment information)
  • Information we collect through your uses of our services online

When you submit your application to our services online, we may collect personal information, namely your name and email address. These are information you choose to give us by filling a form in our website.

  • Information we collect to use our services offline

We may collect information you give us that are necessary to provide our services. This information can contain personal information related to your contact and/or your payment information under the terms of use agreed between us.

You can choose not to provide us with certain information, but this may prevent you from gaining access to a service or limit the features that you can use. For more information, please see the “Why do we collect your information” section of the Policy below.

  • Information we collect for the purposes of providing analytics

We may collect technical information about your use of the Online Services using tracking technologies and analytics. Personal data we may collect includes the following:

  • your Device ID;
  • your device operating system & version;
  • your device make and model;
  • the country of your Device ID;
  • identification of crashes and defects.

We may use third party analytics providers to assist with analytics.

  1. Why do we collect your information and how do we use it?

We will use your information in the ways described below and as described at the time that the information is collected.

  • To respond to your enquiries and requests for support

We may process Contact Information so that we are able to properly respond to your enquiries via the site or through info@depotlabbcn.com, in accordance with the terms of use agreed between us and with applicable laws.

  • To provide the offline services

We will use information about you for delivering our offline services. This include payment information to gain access to the services you agreed to receive under the terms of use. It can also include personal information related to the type of service you asked for, and that you agreed to give us.

  • To help us improve our online services and fix any problems

We may process information about you (including Basic Information, User Content and Analytics) so that we can analyse and improve our services. This processing is also necessary for us to pursue our legitimate interests of ensuring that our Online Services function properly so that you and other users have the best experience when using the other Online Services; improving the quality of our Online Services and providing a better experience to our users; identifying and correcting any bugs in the Online Services and understanding the effectiveness of our marketing to attract new users and re-engage our current users.

  • To acquire new users and engage current users

We may process information (including Analytics) to encourage engagement from users and to notify them of promotions on offer. We may also process this information to pursue our legitimate interests of acquiring new users for our Online Services. We use various forms of marketing to acquire new users. The information we collect about you may be used to improve the relevancy of our marketing. This allows us to offer more relevant marketing to potential new service users without using information that personally identifies you.

  • Newsletter

If you ask to be added to our mailing list or if you agreed to receive it, we will keep you updated with information on news, our work, our services and events by email unless you would like to be removed from that list (in which case please let us know by writing by clicking unsubscribe at the bottom of each Newsletter).

Please take note that, as the data controller for your information, we do not count on transferring your personal information outside the European Union. Our Privacy Policy will be modified if it happens in the future.

  1. How do we secure the information?

We follow appropriate security procedures in the storage and disclosure of your information to prevent unauthorised access by third parties. We also require those parties to whom we transfer personal information to comply with the same. However, unfortunately, the transmission of information via the Internet is not completely secure. So, we cannot ensure the security of your Information transmitted by you to us via the internet. Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of your information, except to the extent we are required to accept such responsibility by the Regulation. Once we have received your information we will use security procedures and features to prevent unauthorised access to it. We will take all reasonable technical and organisational precautions to prevent the loss misuse or alteration of your information. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

  1. How do we disclose your information to third parties?

We may share your information with third parties as specifically approved by you or under the circumstances described below.

  • Required by law

We may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

  • Enforcements

We may also disclose your personal information to third parties to enforce or apply the terms of agreements, to investigate potential breaches, or to protect the rights, property or safety of DepotLab, our customers, or others.

  • Professional services

We use third-party organisations to help provide a professional service to our customers. These organisations act as data processors and are strictly controlled in how they may/may not use your Information and we remain responsible for the protection of your Personal Information.

  • Messaging

We may make comments, messages, and other interactive forums available on our website or as part of our social medias. You should be aware that any Personal Information which you post to these interactive forums or otherwise choose to make publicly available, may be disclosed and available to all users who have access to that portion of our website or social medias. By using these interactive forums, you agree that we are not responsible for any information that you disclose or communicate in such forums, and any disclosures you make are at your own risk.

  1. What are your rights regarding your personal information?

You have the following rights over the way we process personal data relating to you, as set out below. We aim to comply without undue delay, and within one month at the latest.

To make a request, please let us know by sending an email to info@depotlabbcn.com

 

  • The right to access

You have the right to access at any moment the information we hold on you and how they are processed.

  • The right to rectify

You have the right to rectify your personal data if they are inaccurate or incomplete.

  • The right to erase

You have the right to erase your personal information, if that does not prevent us from providing the service you have required.

  • The right to restrict processing

You have the right to stop the treatment process of your data.

  • The right of data portability

You have the right to retain and reuse your data for your own purpose.

  • The right to object

You have the right to complaint about how your data are being used. You can let us know by contacting us at email info@depotlabbcn.com.

If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority.

  1. How to contact us?

If you have any questions regarding your privacy or this Policy, you may contact us as follows:

DepotLabNL Concept Stores SL

Carrer Bruc 149

08037 Barcelona

Spain

info@depotlabbcn.com